What Now? One on One With EB

What Now? One on One With Ebony

REAL CONVERSATIONS. PRACTICAL PERSPECTIVE. BUILDING RESILIENT FAMILIES.

Ebony Bowers (The Resilient Mom) provides a welcoming, judgment-free space for parents, co-parents, individuals, and families to talk through difficult situations, gain a different perspective, and explore practical strategies for moving forward.

Led by Ebony M. Bowers, these personalized conversations are designed to help people slow down, communicate more effectively, understand different perspectives, establish healthier boundaries, and approach challenging family situations with greater clarity and confidence.

Whether you’re navigating co-parenting disagreements, communication breakdowns, parenting challenges, family conflict, or the emotional strain of complicated relationships, Ebony offers a compassionate listening ear, practical insight, and strategies informed by experience.

What We Work Through

One-on-One Personal Conversations & Consultations
Co-Parenting Conversations, Mediation & Strategy
Family & Co-Parent Consultations
Parent & Child Conversations / Mediation
Personal Guidance & Strategy Sessions

What Can Participate

Mothers and fathers.
Married, separated, or divorced parents
Co-parents and former partners.
Bonus parents
Grandparents and other involved caregivers.
Adult family members
Children and teenagers, when appropriate and with the necessary parental consent and safeguards

Privacy & Confidentiality Policy

The Resilient Conversations is committed to providing a respectful, private, and judgment-free environment where individuals and families can openly discuss personal experiences and challenges.

Respectful Conversations: Information shared during appointments will be treated with care and discretion.

Personal Information: Contact information and booking details will be used for scheduling, appointment confirmations, service communications, and administrative purposes.

Confidentiality: Ebony will not intentionally share the personal details of a participant's conversation with outside parties without permission, except where disclosure is required or permitted by law.

Recording Policy: Audio, video, screenshots, or other recordings of appointments are prohibited unless all participants have provided prior written consent.

Third-Party Participation: Participants must understand that when co-parents or family members attend the same session, information shared during that conversation is heard by everyone present. Individual privacy cannot be guaranteed between participants.

Children's Privacy: Additional care will be taken when children participate. Appropriate parental or guardian consent must be obtained, and children's personal information will be handled with particular care.

Important: The Resilient Conversations is not a licensed therapy, counseling, or legal service. Confidentiality protections and professional privileges associated with those services do not automatically apply. Information may need to be disclosed when legally required or when necessary to address certain safety concerns.

Co-Parenting & Family Participation Policy

Because some conversations involve multiple family members, all participants are expected to maintain a respectful environment.

Participation by both co-parents is voluntary.

No individual will be required to participate against their wishes.

Participants must refrain from threats, intimidation, harassment, personal attacks, or disruptive behavior.

Children must not be placed in the middle of parental disagreements or expected to take sides.

Ebony reserves the right to pause or end a conversation if the environment becomes hostile, unsafe, or inappropriate.

Participants should not use these sessions to obtain information about another participant or pressure someone into an agreement.

For children and minors: A parent or legally authorized guardian must provide appropriate consent before a minor participates. The child's age, maturity, comfort, and best interests will be considered. Separate arrangements may be required when parents disagree about participation or when a custody order limits who may authorize it.

Service Limitations & Professional Disclaimer

The Resilient Conversations provides personal guidance, peer-based support, educational information, and practical communication strategies based on experience and perspective.

Services do not include:

Legal advice or interpretation of court orders.

Legal representation or preparation of court filings.

Licensed mental health counseling or psychotherapy.

Formal family mediation or binding dispute resolution.

Custody evaluations, parenting assessments, or recommendations for court proceedings.

Emergency crisis intervention.

Participants experiencing immediate danger or a mental health emergency should contact appropriate emergency or professional services.

How it Works

Booking & Appointment Policy

All conversations and consultations must be scheduled in advance through The Resilient Mom's online booking system.

Customers must select the appropriate appointment type and duration.

A brief description of the reason for the appointment may be requested to help prepare for the conversation.

Customers must identify whether the appointment is individual, co-parenting, or family-based.

All expected participants must be identified before the appointment.

Appointments involving children require advance approval and appropriate parental or guardian consent.

Payment must be completed at the time of booking unless another arrangement has been approved.

Customers will receive an appointment confirmation with the date, time, meeting instructions, and any preparation information.

Participants are responsible for providing accurate contact information and ensuring they have a reliable internet connection for virtual appointments.

Cancellation & Rescheduling Policy

We understand that schedules and family responsibilities can change. Our cancellation policy is designed to provide reasonable flexibility while respecting the time reserved for each appointment.

Cancellation timeframe	Policy
24+ hours before appointment	Eligible for a refund or complimentary rescheduling.
Less than 24 hours	Refunds are not guaranteed and may be subject to a cancellation fee.
No-show	Appointment is considered missed and may require a new booking and payment.
Late arrival	A 10-minute grace period is provided.
Provider cancellation	Customer may choose a full refund or complimentary rescheduling.

Rescheduling Guidelines

One complimentary reschedule is permitted with at least 24 hours' notice.

The rescheduled appointment must take place within seven calendar days of the original appointment.

Additional rescheduling requests may require a new booking.

Requests made less than 24 hours before the appointment are subject to approval and availability.

Late Arrival & Missed Appointments

Each appointment is reserved for a specific period of time.

Participants are encouraged to join at least five minutes before the scheduled start time.

A 10-minute grace period will be provided.

After 10 minutes, Ebony reserves the right to cancel the appointment.

Late arrivals may result in a shortened consultation without a reduction in the appointment fee.

Missed appointments without prior notice are considered no-shows and are generally nonrefundable.

Appointment, Cancellation & Rescheduling Policies

24-hour cancellation notice: Customers who cancel at least 24 hours before their appointment may receive a refund of eligible fees.

Technology fee: The $10 technology fee is nonrefundable once the online platform has been used to prepare or set up the appointment.

Rescheduling: One complimentary reschedule is available with at least 24 hours' notice, provided the new appointment is within seven calendar days of the original appointment.

Late changes: Requests made less than 24 hours before an appointment are subject to approval and availability.

Late arrivals: A 10-minute grace period is provided. After that, the appointment may be canceled.

No-shows: Missed appointments require a new booking and payment.

Unsuccessful notarizations: Identity verification failures, ineligible documents, or other unmet notarization requirements may prevent completion. The technology fee remains nonrefundable once the platform has been used.